Frequently Asked Questions
Everything you need to know about our minimalist footwear.
How do I determine my size in Lems Shoes?
Most of our models are designed with a wide toe box and follow standard US sizing, but some styles may run small. We recommend checking the specific 'Sizing' tab on each product page for a printable size guide and fit tips.
What is your return and exchange policy?
We offer a 30-day return window for all unworn shoes in their original packaging. Exchanges are free, while returns for a refund are subject to a small shipping and handling fee.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US generally takes 3-7 business days, while international shipping times vary by destination.
Are Lems Shoes zero-drop?
The majority of our footwear is 'Zero-Drop,' meaning the forefoot and heel are at the same height. This promotes natural alignment and a mid-foot strike, though some models feature a slight 4mm drop for transitional comfort.
How should I clean my Lems?
For leather models, use a damp cloth and a leather conditioner. For canvas or nylon styles, we recommend hand washing with warm water and mild soap, then air drying away from direct heat sources.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International customers are responsible for any applicable customs duties, taxes, or import fees required by their local government.